shipping and delivery policy

At E'LOUR, we fully understand the delicate and special nature of perfumes and their luxury bottles. Therefore, we are committed to packaging our products using high-quality, shock-resistant protection methods. We also partner with the best certified shipping and delivery companies across the Kingdom of Saudi Arabia to ensure your perfume bottles arrive in pristine condition and with the highest level of safety.

Secondly: Coverage and Delivery Scope

We offer shipping and delivery services to all cities, governorates, and affiliated centers throughout the Kingdom of Saudi Arabia without exception.
Direct delivery is made to the address provided by the customer during the checkout process (National Address, home, or workplace).

Thirdly: Shipping and Delivery Timeframes

Order Processing: The inspection, packaging, and preparation of the shipment begin immediately upon payment confirmation.
Delivery across Saudi Arabia: The shipping and delivery process takes between 3 to 5 business days.
Seasons and Holidays: Delivery schedules may be affected during official holidays, seasonal periods, and major promotional events. Customers will be notified of any updates via communication channels.

Fourthly: Shipment Tracking and Communication

As soon as the perfume package is handed over to the certified shipping company, an SMS or email notification containing the tracking number and a direct tracking link will be sent.
The customer can track the progress of the perfume shipment and coordinate their preferred delivery time with the delivery representative.

Fifthly: Receiving the Shipment and Inspecting Perfume Bottles

Customers are kindly requested to check the integrity of the outer package before signing for receipt.
In the event of any visible breakage or damage to the packaging caused by transit, please photograph the shipment and contact our customer service team immediately so we can compensate you and secure a replacement.

Sixthly: Accuracy of Data and Shipping Addresses

The customer bears full responsibility for the accuracy and correctness of the data entered at the time of the order (such as address, city, and mobile number).
In the event that the shipment is not received or is returned to the store due to incorrect data entered by the customer or failure to respond to the shipping representative, the customer will bear all costs and return shipping fees resulting from updating the address or resending the order.